Refund Policy

We at Forcol are committed to your satisfaction. We stand behind the quality of our products and guarantee our workmanship 100%. This policy outlines the circumstances under which you can receive a refund or replacement.

What We Guarantee:

  • Defects or Errors: We will replace any product with defects or errors on our part, free of charge.
  • Incorrect Items: If you receive a product different from what you ordered (wrong size, design, color, etc.), we will replace it with the correct one free of charge.

What We Don’t Accept:

We typically don’t accept returns due to user error, such as:

  • Incorrect selection of sizes, designs, colors, etc.
  • Washed, worn, or damaged items

Refunds:

For approved refunds, we will issue the refund within 3-5 business days after receiving your return. Refunds will be issued to the original payment method used for the purchase.

How to Request a Refund:

  1. Contact Us: Email us at [email protected] with a detailed description of your issue and photos of the product you received (if applicable).
  2. Customer Service Review: Our team will review your claim and contact you if further information is needed.
  3. Return Address (if approved): Upon approval, we will provide you with a return address for sending the product back to us.
  4. Return Shipping: You are responsible for covering the return shipping costs.

Late or Missing Refunds:

If you haven’t received your refund after the expected timeframe, please check your bank account or credit card statement for processing times. If you’ve checked and still haven’t received your refund, contact us at [email protected].

Sale Items:

Unfortunately, we cannot offer refunds for sale items.

Gifts:

If you received a product as a gift, you will receive a gift credit for the value of your return.

Contact Information

Company Name: OUTFIT DESIGNER LTD

Company Number: 11151755

Brand Name: Forcol

Address: 4 Broom Grn, Broomhall, Sheffield S3 7XF, UK

Email: [email protected]

Phone: +44 7418 368198

Business Hours: 9 AM–5 PM (GMT), Monday to Friday

Facebook: Forcol

Pinterest: Forcolclothing